| 1. What are the details of your "Advanced Replacement Program"? |
| As a reponse to Customer demand, FTIComputer.com now offers an Advanced Replacement Program (ARP)! This exciting new program will speed up your RMA process, reducing your system's - or your Customer's systems - unwanted downtime. For 90 days from the Invoice date, you are entitled to an Advanced Replacement on items currently included in the ARP. Not all items are covered under the ARP. Upon checkout, you will see an option to select ARP if the item is covered! The fee is offered on a per-item basis. |
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| 2. Can I ship my order to an address other than my credit card billing address ? |
| Orders shipped to an alternate address that is not listed with the credit card company require verbal confirmation from the card holder that the order is legitimate. Please contact Customer Service at 516-466-2370 from 9am-6pm EST within 3 business days of placing your order. This will help to avoid any delays in processing your order. Listing the alternate address with your credit card issuer is preferred. |
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| 3. What payment methods can I use on FTIComputer.com ? |
| FTIcomputer.com.com accepts Visa, Mastercard, Discover and Government/Educational Purchase Orders. Currently we do NOT accept Personal Checks, Money Orders or Corporate Purchase Orders. |
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| 4. What shipping methods are available regarding new orders ? |
| We ship all packages UPS. Available methods are UPS Ground, UPS 3rd Day, UPS 2nd Day, and UPS Overnight. Customers from Alaska and Hawaii are limited to 2nd Day shipping. Also, we cannot ship to PO Boxes. Please make sure to select the proper shipping option at check-out. If you selected the incorrect shipping method, or would like to change the shipping method after placing the order, you must place a call to our Customer Service Department as soon as possible. If the order has been invoiced and has entered our warehouse, we cannot change your shipping method. All shipping fees are non-refundable. |
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| 5. Does FTIComputer.com offer any price-match guarantee ? |
| Currently FTIComputer.com does not offer a price-matching service. For your convenience, all of our most current and lowest pricing is available and updated on our website. Prices are not negotiable under any circumstances. |
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| 6. Does FTIComputer.com offer cross-shipments ? |
| As a service to our customers, within 10 days of the invoice date, FTIComputer.com will issue an RMA Credit, while the customer may place a second order via our website for any item. View this as a cross-ship, as most internet orders are shipped within 24-48 hours. We will issue credit for the RMA item once it is received and processed by our RMA Department. |
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| 7. Does FTIComputer.com charge any Sales Tax ? |
| FTIComputer.com is based just outside New York City. We will charge the current New York State Sales Tax on all orders within New York State. If you or your organization wishes to establish a Tax-Exempt account with FTIComputer.com, which we encourage all eligible customers to do, please follow the steps within Account Setup to complete the process. |
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| 8. What kind of Processing Time is involved when I place an order online ? |
| You can expect your order to be processed within approximately 24-48 business hours, providing items are in stock, and there are no complications regarding payment verification. Although it is common for orders to ship the very same day they are placed, we do not guarantee this. Orders will not be processed on weekends or holidays. |
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